Responsible Gambling Policy

At Vegazone we are committed to safer gambling and to keeping play controlled and enjoyable for everyone in Canada. We prioritise player safety by offering clear tools, practical limits, and prompt support so customers can manage their account activity with confidence.

Player protection principles

We aim to minimise harm by making responsible gambling easy to use. Our approach focuses on prevention, early intervention, and support. We encourage informed decisions and provide transparent information about account controls, time spent, and available help options.

Activity-control tools

Players can access a suite of self-management features from their account dashboard. These include reality checks, session timers, automated logouts, and tailored notifications that remind you when it’s time to take a break. We recommend enabling these features to stay aware of your activity.

Deposit and loss limits

You can set personal deposit limits for daily, weekly, and monthly periods to control how much money is added to your account. Loss limits and wager limits are also available to help manage spending. Changes that increase limits are subject to a cooling-off period so increases are considered carefully.

Time limits and account breaks

Temporary time-outs are available for short breaks - options start from 24 hours and can extend to several weeks. If you need a longer pause, self-exclusion is available for set periods or permanently. During any exclusion or time-out your account access and ability to open a new account will be blocked for the chosen period.

Self-exclusion and support from our team

If you choose self-exclusion we will guide you through the process and confirm next steps. Our support team can also help apply limits, close accounts, or direct you to specialist services. To request any measure, contact support via your account help section and follow the verification steps.

Signs of problematic behaviour

Early signs that gambling may be becoming a problem include chasing losses, spending more time than intended, neglecting obligations, borrowing money to play, or feeling distressed about gambling. If you notice these patterns for yourself or someone close to you, consider using our tools or seeking external advice.

Practical tips for staying in control

Set preset deposit and time limits, enable reality checks, use session timers, avoid gambling when stressed or under the influence, and treat gambling as entertainment rather than a way to make money. Regularly review account statements to track activity.

Professional help and support organisations

If you need extra support, contact local provincial problem-gambling services or recognised organisations such as GamCare and Gambling Therapy. For Ontario residents, ConnexOntario and other provincial helplines can provide confidential advice and referrals to professional treatment. If you are concerned, please reach out for help—support is available.